Widerrufsrecht
1. All Sales Are Final — No Refunds
kyovault sells digital products only. Our products may include instantly delivered digital content such as supplier access, supplier contacts, lists, guides, resources, and other informational materials.
Because digital products are delivered instantly and cannot meaningfully be returned once access has been provided, all sales are final.
We do not provide refunds, returns, exchanges, cancellations, store credits, or partial refunds except where required by mandatory applicable law, as explained in Section 2.
This includes, but is not limited to, situations involving:
- A change of mind after completing a purchase;
- Failure to read or fully understand the product description before purchasing;
- Dissatisfaction with the information or content provided;
- Failure to achieve expected profits, sales, results, or other business outcomes;
- Business losses, marketplace restrictions, account bans, or payment-processor issues;
- Misunderstanding what the digital product contains;
- Inability to use, understand, view, or apply the information provided;
- A third-party supplier closing, changing its prices, becoming unresponsive, changing its services, or declining an order;
- Technical problems on the customer's side, including device, browser, email, internet connection, or spam-filtering issues.
The value of the digital product is considered delivered once access to the purchased content has been made available.
Accordingly, once digital access has been provided, a refund will not normally be issued unless a mandatory consumer right applies.
Digital Delivery
Access to your purchased product is delivered electronically to the email address provided during checkout, normally shortly after successful payment confirmation.
Delivery is considered completed once the access email has been sent to the email address supplied during the purchase process.
Customers are responsible for:
- Providing a correct and active email address during checkout;
- Checking spam, junk, and promotions folders;
- Ensuring their email inbox has sufficient storage;
- Allowing or whitelisting relevant email senders where necessary;
- Using an email provider capable of receiving external messages;
- Following the access instructions contained in the delivery email.
Failure to see, open, or access an email because of an incorrect email address, spam filtering, mailbox limitations, blocked senders, or another customer-side issue does not automatically qualify the purchase for a refund.
If you have not received your access email, please contact us so that we can investigate and, where appropriate, resend your access information.